CARING. COMMUNITY. HEALTH.
Stuart Ellis Pharmacy
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Stuart Ellis Pharmacy is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff are trained and familiar with the various assistive devices that may be used by customers with disabilities while accessing our goods and services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons. If there is a situation where Stuart Ellis Pharmacy would require a person with a disability to be accompanied by a support person for health or safety reasons, then then before making a decision, Brown’s must consult with the person with a disability to understand their needs, consider health and safety reasons based on available evidence, determine if there is no other reasonable way to protect the health or safety of the person or others on the premises.
In the event of a planned or unexpected disruption to the services or facilities for customers with disabilities, Stuart Ellis Pharmacy will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternate facilities or services, if available. The notice will be placed at the front of the store by the cash register.
Stuart Ellis Pharmacy will provide training to all employees, volunteers and others who deal with the public or other third parties on their behalf.
Training on the accessible customer service policy will be provided to staff within three months of hiring. Staff previously trained on the accessible customer service policy will be informed and trained on changes to our plan.
Training will include:
We will provide or arrange for accessible formats and communication supports, on request to make our feedback processes, such as the customer service experience feedback forms, accessible for our customers who have disabilities.
Any policy of Stuart Ellis Pharmacy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Our accessible customer service policy is made available in writing to people who request it. We will provide it in an accessible format or with communication support, on request.